Shipping availability depends on the destination, selected product, and options shown at checkout. If your address cannot be accepted, please contact us before purchasing.

Shipping charges and any available shipping offers are shown before payment. Promotions apply only under the conditions displayed for the offer; do not assume every order qualifies for free shipping.

Orders are processed after payment confirmation and any necessary stock, address, or security checks. Processing can vary with product availability, order volume, and holidays.

Any item-specific processing information provided before purchase applies to that item. Contact support before ordering if you need confirmation for a particular deadline.

Delivery estimates, where provided, depend on the shipping option and destination. Processing time and carrier transit time are separate stages unless the stated estimate expressly includes both.

Weather, customs, carrier disruption, or local delivery conditions can affect timing. If we become aware of a significant delay affecting your order, we will explain the available next steps. Any agreed delivery commitment and applicable consumer rights remain unaffected.

Check the recipient name, complete address, postal code, and contact details before placing an order. If something is incorrect, contact us immediately so we can check whether it can still be changed.

If an address issue causes a failed delivery or a parcel is returned, we will explain any available redelivery or refund options and any applicable costs before arranging further action.

When tracking is available, it will be provided through your shipping notification or order details. The first tracking scan may not appear immediately after a label is created.

Items may arrive in separate packages where fulfillment requires it. If this applies to your order, check the available shipment information or ask our team for help.

For cross-border shipments, customs authorities may require inspection or additional information. Any taxes or import charges collected at checkout will be shown there.

Unless checkout expressly states that import charges are included, duties or other local charges may be payable to the carrier or customs authority. We do not set these charges. Ask us before purchasing if you need clarification for your destination.

If a shipment appears delayed or missing, check the tracking status and carrier notices, then contact us with your order number. We will review the shipment and help investigate with the relevant delivery provider.

For damaged deliveries, keep the product and packaging and share relevant photographs where possible. We will explain the appropriate remedy. A carrier status alone does not remove your statutory rights concerning delivery.

Contact service@dovariny.com or call +86 15853692596. Our customer service hours are 8:00 AM – 10:00 PM.

For item issues and returns after delivery, please also review our Return & Refund Policy.